DUBAI 24 July 2017: Emirates NBD on Sunday launched FaceBanking, a first-to-market service that will offer the bank’s customers instant video and live chat with advisors on its revamped Online Banking platform as well on the Mobile Banking App.
FaceBanking is available 24×7 and offers customers the option of chatting with a bank representative with priority and private banking customers also able to initiate a video call, said Wam.
FaceBanking and the relaunched Online Banking platform are part of Emirates NBD’s tech-plus-touch ethos which complements cutting-edge digital innovation with a human touch to offer customers an intuitive, customized and social banking experience.
With a newly designed user friendly interface and customer centric approach, the new platform includes a diverse range of features, allowing users to personalise their profiles with images and links to their social media, create nicknames for accounts and cards for simpler and speedier transactions as well as input personal savings goals.
Based on individual data, the new website will offer customers smart insights on their money and recommendations tailored to their lifestyles as well as assist in creating realistic savings targets, understand their net worth based on assets and liabilities and provide them with a curated, customized feed of new offers via the Digital Store.
Ahmed Al Marzouqi, General Manager, Retail Distribution, Emirates NBD, said, “Our new online platform truly delivers on Emirates NBD’s promise of providing digital banking with a human touch. Be it a query on an account or a loan discussion, customers can chat with a Personal Banking Advisor from anywhere with the click of a button via FaceBanking.”
By Sheena Amos