Emirates returns Dh5 billion in ticket refunds

By Eudore R. Chand

DUBAI 8 September 2020: Emirates Airlines announced that is has returned over Dh5 billion (US$ 1.4 billion) in Covid-19 related travel refunds to date, making strong and steady progress on its commitment to customers to complete pending refunds.

More than 1.4 million refunds requests have been completed since March, representing 90 percent of the airline’s backlog, the airline said in a statement on Monday. “This includes all requests received from customers around the world up until the end of June, save for a few cases which require further manual review.”

It added, “Since the pandemic hit, Emirates has invested additional resources to ramp up its processing capability. The airline also continues to work with industry partners to facilitate refunds for those who have booked their Emirates flights through travel agents, this includes enabling direct refunds processing via global booking systems, GDS.”

Sir Tim Clark, President Emirates Airline, said, “We understand that from our customers’ standpoint, each pending refund request is one too many. We are committed to honouring refunds and are trying our utmost to clear the massive and unprecedented backlog that was caused by the pandemic. Most cases are straightforward, and these we will process quickly. But there are cases which will take a bit more time for our customer teams to manually review and complete. We are grateful to our customers for their patience and understanding.”

As global travel markets slowly re-open, Emirates has gradually restarted its passenger operations around the world, always ensuring that it provides customers with a safe and smooth travel experience.

The airline has introduced a series of industry-leading initiatives to provide customers with additional reassurance and confidence when they travel – from bio-safety measures at every step of their journey, to free Covid-19 medical cover, and flexible booking policies.

Services resume to Lagos, Abuja and Amman

Emirates has announced it will resume passenger services to Lagos (7 September) and Abuja (9 September) in Nigeria. The resumption of flights to both Nigerian cities takes Emirates’ African network to 13 destinations.

Flights to Lagos will operate four times a week on Monday, Wednesday, Friday and Sunday. Flights to/from Abuja will operate as a daily service. Tickets are open for booking on emirates.com or via travel agents.

Emirates has also announced it will resume passenger services to Amman, Jordan from 8 September. The resumption of flights to the Jordanian capital takes the number of destinations Emirates serves in the Gulf and Middle East to eight cities, as the airline gradually resumes operations with the safety of its customers, crew and communities as its top priority.

Flights from Dubai to Amman will operate as a daily service on the Emirates Boeing 777-300ER and can be booked on emirates.com or via travel agents.

Emirates flight EK903 will depart Dubai at 1500hrs, arriving in Amman at 1655hrs. EK 904 will depart Amman at 1900hrs, arriving in Dubai at 2300hrs. Passengers travelling between the Americas, Europe, Africa, and Asia Pacific can enjoy safe and convenient connections via Dubai, and customers can stop over or travel to Dubai as the city has re-opened for international business and leisure visitors.

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