ABU DHABI 25 November 2019: Department of Health – Abu Dhabi (DoH), has launched ‘Istijaba’ – an emergency call centre for in-patients at the emirate’s healthcare facilities.
The call centre operates as a direct communications channel with DoH’s Medical Operations Command Centre, to respond to patients’ emergency requests promptly.
Patients at Abu Dhabi healthcare facilities can reach out to Istijaba call centre via the toll-free number 8001717, for any emergency requests including; urgent medical checkup or diagnosis, requirement of a medical bed for critical conditions, rare or critical care medicine specialists, rare blood type requirement and other urgent medical support, said Wam.
Mohamed Al Hameli, Under-Secretary of DoH, said, “Istijaba is as a platform that provides world-class emergency support for patients at Abu Dhabi healthcare facilities. DoH’s team will classify the requests received, and will channel them to the Medical Operations Command Centre. The latter operates around the clock, and in coordination with various health facilities in the emirate, to elevate patient experience and facilitate access to appropriate emergency services.”
The Department of Health – Abu Dhabi last year approved a new standard for emergency departments, according to which the emergency departments of public and private hospitals in the emirate of Abu Dhabi are classified into two categories: Emergency Section and Urgent Care Centre.