You’ll get better WiFi on Metro: RTA
DUBAI 19 June 2018: Users of Dubai Metro have urged the operator, Roads and Transport Authority (RTA), to keep the train doors open for longer for easier and more convenient in-and-out movement.
The appeal came up during a live chat session that RTA Customers Council has with metro and tram commuters via Twitter under ‘Chat with RTA’ initiative. The idea is to get feedback on RTA services.
Among the recommendations is to allow more time for the opening of the metro doors to enable riders board or alight from the metro in a smooth manner; which is particularly important for people of determination, in most congested stations and during peak hours, said Wam.
The council directed RTA to consider speeding up and boosting the Wi-Fi service aboard metro carriages in coordination with the concerned telecommunication company for a better service that adds to the happiness of the metro and tram riders.
Over two hours, users made suggestions and expressed views and ideas about the diverse package of services provided by RTA through the metro and tram..
The new channel of communication with RTA customers has proved to be popular and interactive, engaging various community segments and nationalities.
Mohammed Obaid Al Mulla, Member of RTA Board and Chair of Customers Council, said, “RTA is always keen on bringing happiness to clients and service beneficiaries. It spares no efforts to raise their satisfaction and heed to their views and expectations with the aim of making public transport, including the metro and tram, a happy, safe and convenient daily experience, thanks to these advanced and accurate transit means,” he said.
RTA will continue holding sessions with clients, through Twitter in a timetable to be announced through Twitter.