DUBAI 15 September 2019: The best and worst performing federal government services centres, were revealed by His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice-President and Prime Minister of the UAE and Ruler of Dubai.
The announcement follows a thorough assessment of 600 centres across the UAE.
Best Centres
- The Federal Authority for Identity and Citizenship, Fujairah Centre
- The Ministry of Education, Ajman Centre
- The Ministry of Interior, Traffic and Licensing Centre, Ajman
- The Ministry of Interior, Wasit Police Station, Sharjah; and
- Sheikh Zayed Housing Programme, Ras Al Khaimah Centre
As a reward, Sheikh Mohammed announced a two-month salary bonus for teams at the five best centres.
Worst Centres
- The Emirates Post Group, Al Khan, Sharjah Centre
- The Federal Authority for Identity and Citizenship, Al Muhaisnah Centre for Preventive Medicine, Dubai
- The General pension and Social Security Authority, Sharjah Centre
- The Ministry of Community Development, Social Affairs Abu Dhabi, Baniyas Centre; and
- The Ministry of Human Resources and Emiratisation, Fujairah Centre
Sheikh Mohammed directed the immediate replacement of management in the worst-performing government services centres with highly capable leaders. “We ordered director generals to closely monitor their entities and improve centres’ performance in a month and I will visit,” said Sheikh Mohammed.
He highlighted the importance of government services centres as the window through which citizens reach their government. It is thus vital for such centres to provide best-in-class services to the community by means of constant development and improvement of the quality of service.
Sheikh Mohammed pointed out that people have high expectations of the government in the country that has become a role model for development in the region and beyond. The annual assessment process will gauge the performance of ministers, director generals, and executives. The results will be published with full transparency.
On his Twitter account, His Highness said, “We will evaluate services, ministers and managers annually. We will also evaluate ministries and entities and reveal our reports with all transparency. We have the courage to evaluate ourselves and our teams because the cost of hiding mistakes is much higher.”
