DUBAI 17 November 2019: Dubai Electricity and Water Authority (Dewa) has reduced the time to complete the one-step process for new connections of up to 150kW for commercial and industrial customers from 7 to 5 days.
Dewa continues to waive deposits and charges for these connections.
Saeed Mohammed Al Tayer, MD & CEO of Dewa, said that the UAE, represented by Dewa, has the shortest time in the world to get electricity according to the World Bank’s Doing Business 2020 report, which has set a measure of 18 days to get 100% in the time indicator for Getting Electricity.
Dewa achieved 100% in all of the Getting Electricity indicators in the World Bank’s Doing Business 2020 report. The first indicator was on the procedures required to obtain an electricity connection and make it easier for customers.
The second indicator was for the time needed to complete the connections. For the connection costs indicator, Dewa waived the security deposits and connection charges deposit for industrial and commercial projects requiring loads of up to 150 kilowatts.
Dewa has also demonstrated the reliability and transparency of its tariffs in the fourth indicator. Dewa has achieved very competitive results in global benchmarking. It achieved the lowest customer minutes lost per year (CML) in the world of 2.39 CML, compared to 15 minutes in Europe.
