The activation of Emirates ID for the Smart Gate system at Dubai International Airport has received a highly positive response from the passengers and the facility is being preferred by both UAE citizens and expats, said Major General Mohammed Ahmed Al Marri, Director General, General Directorate of Residency and Foreigners Affairs (GDRFA) in Dubai.
In his message published in the latest edition of Manafez Dubai, the official bilingual publication of the GDRFA Dubai, Al Marri said UAE residents can pass through passport control counters at Terminal 3 using their Emirates ID and can complete their passport control procedures within seconds.
“At the GDRFA Dubai, enhancing passenger experience and making the procedures smoother is our top priority and all our efforts are directed toward this with a view to achieving the vision of our great leadership to ensure happiness of passengers,” he said.
“Implementing this service required strong team efforts from General Directorate of Residency and Foreigners Affairs (GDRFA) in Dubai, Emirates ID Authority and Dubai Airports and also included interlinking the systems of GDRFA Dubai and Emirates ID from security and operative aspects,” added Al Marri.
In his message to Manafez Dubai, Major General Obaid Mohair bin Suroor, Deputy Director General of GDRFA-Dubai, said the GDRFA Dubai is committed to effectively handle the rise in number of passengers, expected to rise over 17 billion worldwide over the next fifteen years.
“Toward this, we are constantly making efforts which include use of latest smart technology to provide better services to passengers at the Dubai Airport. This has helped us increase the speed of transactions, thereby enhancing passenger experience while maintaining the security at the same time,” said Obaid.
“In line with the vision of our wise leadership to make Dubai the happiest place for all and achieve excellence, we will not miss any opportunity to provide the best services to passengers and ensure a smooth and comfortable passenger experience,” he added.
A total of 1,345,122 transactions were processed by the General Directorate for Residency and Foreigners Affairs in Dubai, GDRFA-Dubai, during the Eid Al-Adha holidays.
The publication highlights in its New Technology section how passengers can protect their data and privacy while travelling and how humanoid robots, deployed at Tokyo’s Haneda International Airport, to assist passengers, are set to take air travel experience to a different level. The InFocus section talks about airline travellers in the UAE increasingly using self-service technology to manage their journey better.