Activate or deactivate utilities? No visit to Dewa

DEWA’s One Step initiative allows customers ease

DUBAI 10 August 2017: Dubai Electricity and Water Authority (Dewa) has launched its One Step initiative, which speeds up procedures to activate/deactivate electricity and water services, without having to visit Dewa’s customer happiness centres.

The initiative allows the activation of electricity and water service for customers, once they receive their Ejari contract from the real estate companies or typing centres certified by Land Department in Dubai. The customer receives an SMS or email from Dewa, containing the instructions for the activation of electricity and water service.

Customers can also deactivate electricity and water services, and get their final bill, using Dewa’s smart app or website. Customers can request for refund of their deposit and have it transferred directly to their bank account, using the IBAN number, or received a cheque by mail to their registered local address.

The initiative also provides smart payment methods at Dewa’s customer happiness centres for customers to have additional smart payment options. Bills can be paid in instalments, with no interest or additional charges, if they use credit cards from Emirates NBD or Mashreq Bank.

“Through the continuous development of our services, we aim to enrich customers’ experiences and exceed their expectations by implementing state-of-the-art technological solutions. These efforts support the Smart Dubai initiative to make Dubai the smartest and happiest city in the world, and the 10X initiative to make Dubai a city of the future,” said Saeed Mohammed Al Tayer, MD & CEO of Dewa.

By Angel Chan