Dubai monitors prices during back-to-school promo

By DG Staff

DUBAI 31 August 2020: The Commercial Compliance and Consumer Protection (CCCP), division in Dubai Economy has begun conducting a series of field visits to monitor prices and promotional campaigns in the local market during the ongoing back to school season.

The visits, which started last Wednesday and will continue for one week, seek to ensure markets are prepared for the school season, as well as to prevent the manipulation of prices. The campaign will cover major commercial centres and outlets selling school supplies and stationery in Dubai, said official news agency Wam.

“Through the field visits, we aim to raise awareness among consumers and merchants alike to avoid any exploitation, commercial fraud, or price tampering. So far, we have witnessed exceptional commitment from the sales outlets and stores that we visited and we noted that there is adequate stock and supply of school products and stationery,” said Ahmad Al Zaabi, Director of Consumer Protection in the CCCP Sector of Dubai Economy.

“We are committed to upholding local market regulations and promoting co-operation between merchants and consumers in maintaining transparency across buying and selling, thus enhancing Dubai’s competitiveness and leadership as a business hub,” he added.

CCCP reminded merchants that unreasonable price increases found during inspections, and valid consumer complaints, could result in the imposition of penalties. Terms and conditions relating to promotional offers and sales are outlined in the Commercial Compliance Manual available on the Consumerrights.ae website.

Consumers can submit complaints or questions to Dubai Economy through the Dubai Consumer app available on the Apple, Google, and Huawei stores, the Consumererrights.ae website, or by calling 600 54 5555.

Complaints about price increases should be submitted on the Price.ded.ae portal.

DHA launches 24/7 helpline for back-to-school health queries

To provide parents, students and staff members in private schools in Dubai with an effective and convenient mechanism to address Covid-19 related queries, the Dubai Health Authority has launched a dedicated 24/7 back-to-school helpline at phone number 800588.

The launch of this service reinforces the authority’s commitment to provide effective communication channels to the community, offering timely and accurate health information.

Last week, the Dubai Health Authority organised a workshop for 400 medical and administrative staff, which focussed on standards that school clinics need to adhere to, and the role of a dedicated health and safety employee in schools to ensure follow-up, monitoring and compliance of all standards. The workshop also reinforced school health standards and protocols, preventative and precautionary measures that must be followed and emphasised the safety and quality of health care.

[Image: Parents drop off their chidren at GEMS International School- Al Khail in Dubai]

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Dubai Gazette