DUBAI 24 July 2020: Emirates has announced that it will cover its passengers for Covid-19 related medical expenses and quarantine costs when they travel onboard Emirates, to and from the UAE and around the world, free of charge.
Customers can travel with confidence as summer approaches, with the ability to claim medical expenses of up to EUR 150,000 and quarantine costs of EUR 100 per day for 14 days, should they be diagnosed with Covid-19 during their travel, while they are away from home.
H.H. Sheikh Ahmed bin Saeed Al Maktoum, Chairman of Dubai Civil Aviation Authority and Emirates Group Chairman and Chief Executive, said, “Emirates has worked hard to put in place measures at every step of the customer journey to mitigate risk of infection, and we have also revamped our booking policies to offer flexibility.
“We are now taking it to the next level, by being the first in the industry to offer our customers free global cover for Covid-19 medical expenses and quarantine costs should they incur these costs during their travel. It is an investment on our part, but we are putting our customers first, and we believe they will welcome this initiative.”
This cover for COVID-19 related medical expenses and quarantine costs is offered by Emirates free of cost to its customers regardless of class of travel or destination. This cover is immediately effective for customers flying on Emirates until 30th October 2020 (first flight to be completed on or before 30th October 2020). “It is valid for 31 days from the moment they fly the first sector of their journey. This means Emirates customers can continue to benefit from the added assurance of this cover, even if they travel onwards to another city after arriving at their Emirates destination,” the airline said.
“Customers do not need to register or fill in any forms before they travel, and they are not obligated to utilise this cover provided by Emirates,” it added, noting that any impacted customer who has been diagnosed with COVID-19 during their travel simply has to contact a dedicated hotline to avail of assistance and cover.
The hotline number, and details of what Covid-19 related expenses are covered, is available on www.emirates.com/Covid19assistance.
Emirates resumes services to Seychelles
Emirates has announced that it will resume passenger services to Seychelles from 01 August, coinciding with the country’s re-opening to international tourists.
Operating flights to Seychelles five times a week with a Boeing 777-300ER, Emirates offers travellers convenient access to this popular Indian Ocean holiday destination.
In addition, Emirates will increase its services to the Maldives from the current five a week, to six times a week from 04 August to meet customer demand.
For travellers in the UAE, Emirates Holidays offers great holiday packages with a selection of choice resorts in the Seychelles and the Maldives. Emirates Holidays has also relaxed its booking policy to offer customers a chance to book a holiday package in advance with only a deposit of Dh199, as well as introduced video appointments, enabling customers to plan ahead and enjoy a stress-free and personalised booking process from the comfort of their own home.