New Mawaqif parking fee payment service

Eudore R. Chand

ABU DHABI 18 April 2022: The Integrated Transport Centre (ITC) of the Department of Municipalities and Transport of Abu Dhabi has announced a new digital parking fees payment option through the smartphone app ‘Darb’.

The app allows motorists to use the available balance in their Darb e-wallet to pay parking fees, simplifying procedures and saving time and effort by offering drivers a convenient and flexible digital payment option for standard and premium surface parking spaces in Abu Dhabi without having to send a text message (SMS) as before, thus saving costs to customers.

The ITC emphasised that the new service is both fast and easy for customers and takes only a few seconds by clicking the “Pay for Parking” icon on the ‘Darb’ smartphone app, which will take them through a few simple steps to complete their transaction. First, they choose the vehicle and the category of parking space (standard or premium) and the required number of hours. They then confirm the transaction and pay the parking fee through the app. The fees are directly deducted from the amount in the e-wallet designated for each vehicle on the Darb app.

Customers who have “M-Mawaqif” e-wallet accounts can use the balance in their e-wallet through text messages until their balance is zero and then switch to the Darb app to pay their parking fees. They can also link Mawaqif rechargeable cards activated now and benefit from the service, said Wam.

The ITC clarified that customers can top-up their Darb e-wallet by using Mawaqif rechargeable cards selecting the option “Add New Rechargeable Card”, and following the instructions on the Darb application. The balance will then be automatically added to the Darb e-wallet.

The new service also allows the adding of vehicles not registered in the Darb account of the customer, and the parking duration can be extended for additional hours through the app in just one step.

The ITC expects that the public will welcome the new service as it is much easier and faster than current payment methods: cash payments, Mawaqif rechargeable cards, SMS messages to the number 3009, or credit cards (which were only accepted for transactions for Dh15 or more).

The new service now gives customers one integrated platform and a single e-wallet to pay toll gate and surface parking fees. This method also provides an accurate record of all charges deducted from each customer’s balance for the services obtained.

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