Samsung to recall 27,000 Galaxy Note 7s from UAE

Customers to be refunded or to get a replacement

South Korea’s electronic giant Samsung has agreed to recall 27,000 Galaxy Note 7 handsets from the UAE market in line with an agreement with the Ministry of Economy, a Ministry official was quoted on Thursday as saying.

Customers who have already bought the reportedly flawed handset will be given another Samsung mobile phone and compensated for the price difference by the maker, said Hashim Al Nuaimi, director of the consumer protection division at the Ministry.

“Customers who have already bought the handset from authorized agents will be either get a replacement and compensation for the price difference or get a full refund,” Nuaimi told local newspapers.

He said Samsung’s agents in the UAE would recall the handsets and replace them with modified Galaxy Note 7, which is expected to hit UAE markets within three weeks.

Samsung, which has the largest smartphone market share in the world, said last week it was recalling its Note 7 from markets amidst reports that some batteries on the phone have exploded. It has also halted the sale of that handset.



Dubai Gazette