DUBAI, March 25, 2017: Emirates will introduce a new service to enable customers to use their laptops and tablet devices until just before they board their flights to the US.
Emirates customers travelling to the US via Dubai will be able to utilise their laptops and tablet devices on the first part of their journeys, and also during transit in Dubai. They must then declare and hand over their laptops, tablets, and other banned electronic devices to security staff at the gate just before boarding their US-bound flight. The devices will be carefully packed into boxes, loaded into the aircraft hold, and returned to the customer at their US destination. There will not be any charge for this service.
Passengers on US-bound flights starting their journeys in Dubai are encouraged to pack their electronic devices into their check-in luggage in the first instance, to avoid delays.
Customers should be aware that there will be a detailed search of all hand baggage on non-stop flights to the US from Dubai. They should therefore declare their devices before the search, or ensure their electronic devices are packed into their check-in luggage in the first instance.
Sir Tim Clark, President Emirates Airline said: “Our aim is to ensure compliance with the new rules, while minimising disruption to passenger flow and impact on customer experience. Our new complimentary service enables passengers, particularly those flying for business, to have the flexibility to use their devices until the last possible moment.
Mobile Phones
“Once on board they can still stay connected on their mobile phones. Our historical data shows that on Emirates’ US flights, 90% of passengers using our onboard mobile and Wi-Fi connectivity services do so via their smart phones. Only 6% connect via their laptops, and 4% via their tablets. That is not to say that other passengers are not using their devices offline, but perhaps the silver lining to this is that they can now justifiably give themselves a break from their devices, enjoy our onboard service and catch up on the latest movies, music, and TV box sets that we have on offer.”
Emirates is working to ensure that its operations comply with the latest restrictions on electronic devices in the cabin, for when the rules take effect on 25 March. Emirates will deploy extra staff at the airport to ease and assist passengers, especially in the first days of the new rules being implemented.
Ban Effective Today
From Saturday, 25 March, travellers on non-stop flights to the US from Dubai International airport (DXB) will not be allowed to carry any electronic device larger than a cell phone or smartphone, excluding medical devices, into the aircraft cabin. Travellers must pack these electronic devices in their checked-in baggage.
This new security directive, issued by the US Transportation Security Administration (TSA), applies to all passengers travelling on non-stop flights to the US from Dubai, including those in transit. It does not apply to passengers travelling on Emirates’ US-bound flights via Milan and Athens, or Emirates flights to/from any other destination.
Emirates customers flying to the US can find out more about how the new TSA rules impact them at www.emirates.com/electronicsban.
No electronic devices bigger than a smart phone are allowed on any Etihad Airways’ US-bound flights
Effective 25th March, all passengers on all Etihad Airways’ US-bound flights from, or transiting through, Abu Dhabi International Airport will not be permitted to carry electronic devices bigger than a smart phone or mobile into the aircraft cabin, Etihad Airway said in a statement.
“Items such as laptop computers, tablets including iPads, gaming devices, cameras and e-readers will be required to be placed in checked-in luggage. Medical devices are exempt and can be carried onboard,” it said.
“US-bound passengers travelling via Abu Dhabi must check-in their electronic devices at the point of origin. The directive, issued by the US Transportation Security Administration, does not affect flights departing from the United States.”
All Etihad Airways’ US flights have mobile and Wi-Fi connectivity, together with power and USB points at every seat enabling guests to remain connected through their mobiles and smart phones, the carrier said.
Etihad guests were also encouraged to avoid carrying spare battery packs larger than the permitted size as these will not be allowed in either the luggage hold or the cabin.
Etihad Airways said it was sending email alerts to all US-bound travellers advising of the new directive. Signage is being placed at check-in desks at airports around the world where staff will inform guests to pack any prohibited electronic devices in their checked luggage.
“While Abu Dhabi International Airport is not listed for a similar ban related to direct flights operating to the United Kingdom, enhanced security screening is likely for guests travelling to London, Manchester and Edinburgh,” Etihad said.
Etihad Airways operates 45 flights a week between Abu Dhabi and six cities across the United States – namely New York, Washington, Chicago, Dallas, Los Angeles and San Francisco.
The carrier reassured passengers of its highest level of service to minimise disruption following the introduction of a new US travel directive on electronic devices.
Peter Baumgartner, Etihad Airways Chief Executive Officer, said, “We remain committed to ensuring we provide guests the highest levels of service and quality experience that we are renowned for, at Abu Dhabi International Airport and throughout their journey to minimise the impact of the new measures.
“Etihad Airways offers excellent facilities on the ground at Abu Dhabi International Airport and inflight to keep guests entertained during their journey. While we are communicating the new directive to guests before they begin their travels to the US, we are implementing a number of measures at Abu Dhabi International Airport to ease the process. We continue to work with the relevant authorities and advise guests to comply with the directive to ensure a smooth and uninterrupted journey to the United States.”
At Abu Dhabi International Airport, all Etihad Airways guests travelling to the United States clear US Immigration and Customs at the US Preclearance facility in Terminal 3 – the only one of its kind in the Middle East. When guests land in the US, they arrive as domestic passengers with no requirement to queue for immigration checks again. Due to the additional security measures, Etihad Airways will deploy more staff at the US Preclearance facility to provide assistance.
To avoid inconvenience, guests are encouraged to pack the prohibited items in their checked baggage prior to reaching the Preclearance facility in Abu Dhabi. Any prohibited electronic devices will have to be declared and placed in padded envelopes before being securely taken to the aircraft luggage hold by staff.
Such items will be returned to guests on arrival in the US, while conveniently, other items of checked-in luggage can be collected at the final destination in the United States, Etihad Airways said.
– By Sheena Amos