DUBAI 2 August 2020: Dubai Land Department (DLD) digital real estate registration service is available around the clock, allowing customers inside and outside the UAE to benefit.
The DLD did not stop any of its services and maintained contact with its customers, especially after the procedures were modified. It adopted a new system for recording transactions remotely, which includes direct communication with the seller and buyer and documenting procedures via video-call technology. To achieve the highest levels of reliability, the system saves the videos in the same transaction file, allowing for quick completion of sales transactions daily for the parties (sellers and buyers), whether they are inside or outside the country.
The DLD also sent auditors to work in the real estate registration trustee offices with full commitment to strict precautionary measures, including physical distancing and continuous sterilisation, while increasing customer awareness to preserve their health and safety in addition to contributing to supporting the efforts of the health authorities.
Sultan Butti bin Mejren, DLD Director-General said, “The circumstances resulting from the global outbreak of Covid-19 contributed to accelerating the development pace and the switch to paperless transactions and virtual communication. These were the only options available during the lockdown to consolidate our success, business continuity, and sustainability in overcoming the exceptional challenges.”
Majid Saqr Al Marri, CEO of Registration and Real Estate Services Sector at DLD, said, “The procedures for remote buying and selling were done safely and easily as well as provided exceptional incentives for Dubai’s real estate sector. Employing highly advanced and accurate technical protocols, the rights of sellers and buyers when dealing remotely are preserved through the escrow account in which the agreed amounts are deposited.”