DUBAI, March 25, 2017: Dubai Metro may use perfume to make you ‘feel happier’ – this was one of the suggestions of the Customers Service Council of the Roads and Transport Authority (RTA) in Dubai.
It was also suggested to utilize the metro screens for generating additional revenues by running commercials and offering NOL cards with a limited balance to the public in addition to other suggestions for upgrading RTA’s smart apps. The floor raised several observations and ideas relating to RTA’s portfolio of smart & e-services bundle.
Attendees included Mohammed Obaid Al Mulla, an Executive Directors cum Chair of Customers Service Council; Abdullah Al Madani, CEO of Corporate Technology Support Services Sector; and Ahmed Bahrozyan, CEO of Licensing Agency. Attendants also included Ahmed Mahboub, Executive Director of Customers Service & Deputy Chair of Customers Council in addition to a bunch of directors in various sectors & agencies of the RTA, and a host of beneficiaries of RTA’s services.
Al Mulla urged the public to benefit from the extensive offering of smart and e-services provided by the RTA in the fields of public transport, licensing, parking, NOCs, smart hourly car rental, Wojhati, and taxi booking among many other vital services for achieving customers satisfaction and people happiness. He added that such smart services would enhance the profile of Dubai as the smartest city in the world offering an enjoyable living for residents, visitors & tourists descending from all corners of the globe.
Abdullah Shehab, Deputy Director of Customers Service, RTA, made a presentation highlighting the classification of RTA’s services. He also narrated the communication channels, types of services, call center (8009090), local and international awards obtained by RTA’s Customers Service Department among other aspects of concern to customers and the means of making them happier.
The Council heeded to a number of suggestions, ideas and feedbacks from attending users of public transport means and beneficiaries of RTA services. Among ideas discussed was the spray of a specific perfume to give a pleasant scent in metro carriages to make riders feel happier. le.
– By Sheena Amos