DUBAI 16 May 2019: The 2018 Government of Dubai Employee and Customer Happiness survey results show that the Department of Tourism and Commerce Marketing came in first with a 90% score on the Customer Happiness and Mystery Shopper Index.
It was followed by the Department of Economic Development (89.9%) and Dubai Customs (88.3%).
For leading government rankings, Dubai Police General Headquarters landed in the first place with 92.5% score, followed by Dubai Electricity and Water Authority (90.4%) and Roads and Transport Authority tied Dubai Health Authority in the third place with a score of 87.2%.
The entities which achieved the best improvements in Customer Happiness index include the Dubai Civil Defence (6.8%) followed by Dubai Police General Headquarters (3.8%) and the Roads and Transport Authority (3.2%).
Happiest Employees
As for the Employee Happiness index, the top three entities were:
- Dubai Statistics Centre (95.8%)
- Dubai Public Prosecution (94%)
- Department of Economic Development (89.6%)
- Dubai Police General Headquarters (91.7%)
- Dubai Electricity and Water Authority (85.2%)
- Dubai Municipality (84%)
The entities which achieved the best improvements in the employee happiness index include Human Resources Department by 10.2%, followed by the Awqaf and Minors Affairs Foundation by 8.8% and Dubai Police General Headquarters by 5.2%.
Crown Prince of Dubai and Chairman of the Executive Council Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum reviewed the results of the 2018 Government of Dubai Employee and Customer Happiness survey as part of the Dubai Government Excellence Programme, which analyzes government services of various entities of Dubai Government.
He urged all government entities to benefit from the results of surveys and improve the level of happiness and customer happiness across all Dubai government bodies. He also approved the results Customer Happiness, Employee Happiness, and Mystery Shopper for 2018 survey results and highlighted the importance of boosting happiness among customers and employees to ensure leadership in government services.
