DUBAI 20 July 2017: Dubai Health Authority (DHA) will make available online health records for easy access by patients and residents.
It will also introduce from August, ‘Salama’ a smart system designed to reduce waiting time at DHA facilities.
DHA’s Primary Health Care (PHC), sector will witness a notable expansion in its facilities and services in the next phase, Dr. Manal Taryam, CEO of PHC revealed during the ‘Leaders at Your Service’ session in Dubai on Wednesday, said Wam.
The DHA launched Leaders at Your Service, under the directives of Humaid Al Qutami, Chairman of the Board and Director-General of the DHA. The aim is to provide customers with an opportunity to directly express their feedback, suggestions, and complaints through the authority’s call centre and social media channels using the hashtag #LeadersAtYourService.
During the session, Dr. Taryam answered the public’s questions, which mainly revolved around the centre’s services and expansion plans that aim to simplify procedures to reduce the waiting time of customers.
Commenting on the long waiting time and overcrowding, she said that all PHC centres will start implementing the unified smart electronic system ‘Salama’ from August.
The DHA-wide project will provide patients and doctors access to medical records through a patient portal and ensure that electronic patient medical record is available across the DHA health facilities. She added that once Salama is adopted, all medical records will be accessed electronically from all the centres.
She also announced that the Umm Suqeim, Al Qusais, and Abu Hail centres will reopen in the first quarter of 2018 after undergoing expansion.
She added that the authority is currently trying to meet the high demand of patients by opening new specialised services and extending the time of some PHC centres by keeping them open even on Saturdays.
Dr. Taryam said that the authority prioritises customer satisfaction and focuses on exerting efforts to provide the best services at their ease and comfort.
During the one-hour live session, Dr. Taryam responded to participants, who shared their remarks on the existing projects that they would like to see in the future.
By Sheena Amos