DUBAI 13 August 2017: The Government Accelerators Team, responsible for the challenge of reducing the number of documents in government services, has successfully eliminated the request for four most common documents – passport, family book, Emirates ID, and residency details.
This not only reduces the number of necessary steps to obtain the service, but now customers do not need to go personally to the entity to provide one of the four documents to confirm the authenticity and origin of the documents.
Target group in this challenge includes all customers of government entities. The identified objective measurement is to eliminate the request of the mentioned documents for more than 75% of the government services in each entity. This is accompanied with another objective, which is increasing the number of the Smart Pass users.
The objective has been achieved for government entities participating in the Accelerators Team, which are: Ministry of Interior, Ministry of Human Resources and Emiratization, Ministry of Infrastructure Development, Ministry of Culture & Knowledge Development, The Telecommunications Regulatory Authority, Emirates Identity Authority, Emirates Post Group, and Sheikh Zayed Housing programme.
This achievement is in line with the government’s efforts to increase customer happiness through facilitating and accelerating the services’ application process, through interconnection and provision of data and documents exchange between government entities.
This challenge has another dimension which is facilitating smart transformation of services, where the customer could apply for services entirely through the e-platform of each entity.
The project is divided into three phases, the first of which was the selection of services to be included in the challenge. The second one included the study and restructure of services to ensure not requesting any of the four documents, in addition to studying the positive impact resulting from this transformation. The third phase included services development to include the amendments, and then testing and launching the services to be accessible to customers.
It is worth to mention that the success in implementing this challenge will ensure its extension to the rest of the government entities. This will allow the inclusion of more government entities in the process of transformation and cancellation of documentation request through data exchange.
Government accelerators is a futuristic working mechanism that includes joint work groups of government, private and academic sector staff. The Government Accelerators focus on main sectors, and operate in one place under one umbrella to accelerate the achievement of the national agenda and the government strategic projects, through dedicated innovative space areas where the collaborative teams work under the supervision of an elite team of trainers and coaches, to provide intensive short-term programs.
The Government Accelerators provide services to support various participating government entities. Their main objective is to accelerate the achievement of the national agenda objectives in four key areas: NKPIs, Policies, Projects, and services, through cross sectorial government teams to address challenges and achieve ambitious goals, as well as enhancing the culture of entrepreneurship and innovation in the government, and achieve government excellence through the implementation of projects with pioneering working methods that lead to rapid and sustainable results.
The Government Accelerators provide a number of support services to the work groups, including linkages to sector expertise, knowledge sharing series, facilitate team meetings, communication, monitor and report, and logistics and IT support.
By Sheena Amos